Contact

Want to talk about RefundWall? We’re building refund decision intelligence for Shopify brands and would like to hear from merchants, operators, support teams, and people dealing with difficult refund decisions.

General enquiries

Email us at hello@refundwall.com.

Privacy enquiries

For privacy questions, contact privacy@refundwall.com.

Company details

RefundWall Ltd is a company registered in England and Wales.

• Company number: 17257996
• Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Register interest

If refund decisions are becoming painful in your support workflow, you can register interest and help shape RefundWall as we build.

Return to the homepage to register interest.

What to include

When contacting us, it helps to include:

• your name
• your company or store name
• your email address
• a short description of your refund workflow or problem

Please do not send customer personal data, order data, payment information, or sensitive information through this website.