Privacy Policy

RefundWall respects your privacy. This policy explains how we collect and use personal information through this website.

This policy applies to the RefundWall marketing website only. It does not cover any future RefundWall product, Shopify app, merchant dashboard, or customer data processing service.

Who we are

RefundWall is building refund decision intelligence for Shopify brands.

For privacy questions, contact us at privacy@refundwall.com.

What information we collect

We may collect the following information when you use this website:

• your name
• your email address
• your company or store name
• your message or enquiry
• information you choose to provide when registering interest
• basic website usage information, such as pages visited and approximate traffic patterns

We do not knowingly collect payment details, Shopify customer data, order data, refund data, or sensitive personal information through this website.

How we use your information

We use your information to:

• respond to enquiries
• manage early access interest
• contact you about RefundWall
• understand whether RefundWall may be relevant to your business
• improve the website and messaging
• keep basic records of communications

We do not sell your personal information.

Lawful basis

We process personal information where we have a lawful basis to do so. This may include consent, legitimate interests, or legal obligations.

Marketing communication

If you register interest, we may contact you about RefundWall, early access, product updates, or related information.

You can ask us to stop contacting you at any time by using the unsubscribe option in an email, or by contacting us directly.

Sharing your information

We may share limited information with trusted service providers that help us operate this website, manage forms, send emails, or understand website performance.

These providers may only use the information to provide services to us. We do not sell your information.

How long we keep your information

We keep personal information only for as long as reasonably necessary.

If you register interest, we may keep your details while RefundWall is being developed and while early access is being managed.

If you contact us, we may keep your message for as long as needed to respond and maintain appropriate business records.

You can ask us to delete your information at any time.

Your rights

Depending on the circumstances, you may have rights to:

• access your personal information
• correct inaccurate information
• ask us to delete your information
• object to certain processing
• restrict how we use your information
• withdraw consent where processing is based on consent

To exercise your rights, contact privacy@refundwall.com.

You also have the right to complain to the UK Information Commissioner’s Office.

Cookies and analytics

This website may use cookies or similar technologies. For more information, see our Cookies Policy.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.